At ReLuxe, we offer free international shipping on all purchases.

・Shipping costs are fully covered by our store.

・Customs duties, import taxes, or any additional fees imposed by the destination country are the responsibility of the customer.

・If the customer refuses to pay the customs duties, the shipment may be returned or discarded by the local customs authority. In such cases, no refund will be issued.

All orders are shipped within 1–2 business days after the purchase is completed.

We ship via Japan Post EMS, a reliable and trackable international express service.

Tracking information will be provided as soon as your order is dispatched.

If you have any questions about shipping, please feel free to contact us through our inquiry page.

At ReLuxe, we want you to shop with confidence. If for any reason you are not satisfied with your purchase, we accept returns under the following conditions:

・Returns are accepted within 30 days of purchase.

・Return shipping costs are the responsibility of the customer.

・If any customs duties are incurred during the return process, they must also be covered by the customer.

・Returns will not be accepted if the customer refuses to pay the customs duties incurred upon return.

・In the rare event that an item is found to be inauthentic, we will cover the return shipping cost only if the customer provides an official authentication certificate.

・To initiate a return, please contact us through the inquiry form on our website before sending the item back.


All items must be returned in their original condition and packaging. We reserve the right to deny returns that do not meet our policy criteria.